88new1 com FAQ
Users of 88new1 com regularly ask questions about account setup, payment flows, game categories, bonus eligibility, data privacy, and support contact methods. This page addresses the most common topics our platform receives. We at 88new1 com compile these answers to help you navigate account registration, verify your identity, deposit and withdraw funds, and understand how our games and promotions work.
This FAQ covers the core user journeys on 88new1 com: creating an account, completing know-your-customer (KYC) verification, funding your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, placing wagers on football tournaments and live-dealer tables, and submitting withdrawal requests. We also clarify our privacy practices and how to contact our support team.
If your question is not answered in this FAQ, reach out to our support team using the Help button in your 88new1 com account. Our team responds during standard business hours. For detailed policy information, please consult our terms of useprivacy policyor legal notice
- Account and registrationhow to start an 88new1 com account, what documents KYC verification requires, and how to recover a forgotten password or username.
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; fees and processing times; and transaction history review.
- Games and bettingfootball (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (Dragon Tiger, baccarat, blackjack, roulette), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire, PUBG Mobile); free bets and free spins.
- Security and account careaccount protection, data privacy, deletion requests, jurisdiction restrictions, and how to contact support.
Select any question below to reveal the answer. Our FAQ covers the most frequently asked topics at 88new1 com. If you need further assistance, contact our support team.
Account and registration
We at 88new1 com require identity verification before your first withdrawal. Please provide a clear, legible scan or photo of one government-issued ID document: a national ID card (KTP), passport, driver's license, or equivalent. The document must display your full legal name, date of birth, unique ID number, and expiration date (if applicable). Upload the document through your account settings under "Verification." We may also request proof of address (utility bill, bank statement, or official letter dated within three months) if required by our compliance review. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, verification follows the same process. Our team reviews documents within one business day and notifies you of approval or if additional information is needed.
Withdrawal requests on 88new1 com undergo a standard verification window. Once you submit a withdrawal request, our system checks your account for compliance, transaction history, and identity verification status. The review typically requires one to two business days. After our review is complete, we process your withdrawal to your selected payment method. Processing times vary by payment provider: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet withdrawals usually arrive within one to three business days depending on your bank or e-wallet provider. We do not charge withdrawal fees; however, your payment provider may impose charges. Check your 88new1 com account withdrawal history to track the status of your request at any time.
You have the right to request deletion of your personal data from 88new1 com. Submit a data-deletion request by navigating to your account settings and selecting "Data Management," or contact our support team via the Help button in your account. Include your full name, account username, and email address registered with 88new1 com. We will respond to your request within 30 days. However, we must retain certain information for legal and financial compliance: transaction records, identity verification documents, and account activity logs are retained per anti-money-laundering and tax regulations. We cannot delete this data even if requested. Once we confirm deletion, we remove marketing contact information, behavioral data, and non-essential account details. Your request will be processed in compliance with applicable data-protection law.
We at 88new1 com provide support primarily through the Help button in your account, which connects you to our live support team during business hours. For email inquiries, open the Help menu and select "Email support" to send a message directly. Provide your account username, the date of your inquiry, and a clear description of your question. Our support team aims to respond to all email inquiries within 24 business hours. You may also reach out with questions about account access, payment issues, bonus eligibility, or general platform inquiries. For account security concerns (forgotten password, unauthorized access), use the "Account Recovery" option on our login page. We recommend using the live Help button for faster resolution of urgent issues.
We at 88new1 com operate in jurisdictions where our service is legally permitted. Our services are available only where local law permits online gaming and sportsbook access. We do not offer our services in jurisdictions where online wagering is prohibited. If you attempt to access 88new1 com from a restricted jurisdiction, you may be blocked. Each user is responsible for verifying that access to 88new1 com complies with their local law. We cannot advise on the legality of our service in your jurisdiction; consult your local legal authority if you are uncertain. By using 88new1 com, you represent that you are accessing our platform lawfully. Our service scope, regional availability, and jurisdiction restrictions are set out in our legal notice
Payments and transactions
We at 88new1 com do not charge fees for deposits or withdrawals. However, your payment provider may impose charges. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the transaction may be subject to fees set by that provider. Similarly, when you withdraw funds to your chosen payment method, your bank or e-wallet provider may charge a transaction fee. These fees are not controlled by 88new1 com and vary by institution and transaction size. Check with your payment provider for their fee schedule. The amount you withdraw from 88new1 com reaches your account minus any charges your provider applies. We display the estimated arrival amount on the withdrawal confirmation screen so you know exactly what will be transferred before you submit the request.
Games and betting
We at 88new1 com offer wagers on major football tournaments and leagues. Our coverage includes Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup), Piala AFF (Southeast Asian regional tournament), Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and international friendlies. We also list MotoGP racing, badminton, and other selected sports. For each match, we offer pre-match betting (available before the fixture starts) and live betting during the match. Our markets include standard outcomes (match winner, over/under goals, Asian handicap), player props, and combination bets. Availability of specific markets depends on the fixture; not all events offer every market type. Navigate to the Sports section of 88new1 com to browse live and upcoming fixtures, view available markets, and check odds before placing a wager.
Free bets and free spins are promotional credits on 88new1 com that let you place wagers without using your own account balance. Free bets are applied as standalone wager credits (typically for sports betting) and free spins are applied to slot games (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways). We offer free bets and free spins as part of our welcome offer for new accounts, weekly promotions during Idul Fitri, Idul Adha, Imlek, or Nyepi, and through our referral program. You can view available free bets and free spins in the Promotions section of your 88new1 com account. Each promotion has specific terms: eligibility requirements, expiration dates, and turnover conditions. Free bets and free spins are non-withdrawable; any winnings from free credits are subject to the promotion's terms. Check the full promotion details before using any free credit.